Components/Parts (including Ultimarc Items)
Unopened/unused goods can be returned in re-sellable condition for a refund within 30 days.
Refunds cannot be offered for PCBs which have had the screw connectors screwed down.
Shipping is not covered for returns, and outbound shipping is not refundable.
For defective items, it is covered under warranty to repair/replace at our discretion, but you need to send the item in first. We do cover the shipping back to you.
All sales are considered final.
Each unit is custom built to order and is therefore a final sale and cannot be returned or refunded. We stand behind our products, and if you have any issues, we will do our best to resolve them in a timely manner. Please contact us immediately (within the first 30 days) if you have any issues.
We provide a 90-day warranty, from the date of delivery, on all arcade units. This includes all hardware/software provided as part of the build. This does not include any physical damage or issues arising from customer modifications.
Contact us at email@example.com for any service requests, or questions.